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Shipping

Location of Shipment: We're based in Brisbane, Australia, where our passion for coffee begins. From here, we ship our exceptional coffee products to selected international destinations, including New Zealand, Europe, Asia, and North America. We also have our own dedicated warehouse in the UK, fulfilling all UK orders locally. Within Australia, we offer both standard and express shipping options to ensure our customers receive their orders quickly and reliably.

Dispatch Time: In most circumstances, we process and dispatch orders the next business day after your purchase. We're dedicated to getting your goodies to you as swiftly as possible.

Delivery Times:

  • Australia: Standard delivery typically takes between 2 to 8 business days. If you're in a hurry, we offer express shipping with delivery times of 1 to 3 business days.
  • United Kingdom: We’re thrilled to serve our coffee lovers in the UK directly from our new local warehouse. Your orders will now arrive within approximately 3 business days, bringing the Coffee Nerd experience to your door faster than ever.
  • New Zealand: For our Kiwi cousins, orders arrive within 4-8 days.
  • Europe: For our fellow coffee enthusiasts across Europe, delivery times may vary, with orders generally arriving within 4-10 days.
  • Asia: Orders generally arrive in 4-12 days.
  • Canada: Orders generally arrive in 4-12 days.

Please note that delivery times may be subject to local customs procedures and postal services. Rest assured, we do our utmost to ensure your coffee products reach you in the best condition and as quickly as possible.

Order tracking: To keep you informed about your coffee's journey, we provide order tracking for most shipments. You'll receive tracking information via email once your order is dispatched.

How we ship: Depending on the location and urgency, we will typically use one of either Australia Post/Startrack, Fastway couriers or Fedex. UK deliveries are sent via Royal Mail.

Questions or Concerns: Your satisfaction is important to us, and we're here to help. If you have any questions or concerns about your order, shipping, or delivery, please don't hesitate to contact our friendly customer support team at sales@coffeenerd.com.au. We're always ready to assist you.

Thank you for choosing Coffee Nerd. We can't wait for you to enjoy your coffee experience with us!